TERMS · CONDITIONS
terms · conditions
The sale of goods via this website is carried out by LIVA Studios GmbH with its registered office in 4056 Basel, registered in the Commercial Register of the Canton of Basel under the number CH-270.4.007.668-1. You can reach our customer service at the following contact details:
1 Scope of application and deadlines
1.1 The execution of the transaction and the delivery shall be made exclusively in accordance with these General Terms and Conditions, which form the basis for all contracts concluded with us on the livastudios.com website. Any General Terms and Conditions that conflict with or deviate from the following provisions shall not apply. The following General Terms and Conditions of Business shall apply exclusively, even if we carry out the delivery and performance without reservation in the knowledge of conflicting or deviating terms and conditions.
1.2 The term " customers " mentioned in these General Terms and Conditions refers to natural persons who place an order for a purpose that cannot be attributed to a commercial, self-employed or freelance activity.
1.3 If deadlines are stated in working days, they refer to all weekdays with the exception of Saturdays, Sundays and legally recognized holidays.
2 Personal data
2.1 When entering your personal data required for your order, you are responsible for providing complete and truthful information.
2.2 You are solely responsible for the content that you insert in the areas accessible for this purpose. This content may not violate the rights of third parties.
2.3 You are obliged to refrain from any disturbance of the web pages and any other use of the data beyond the scope of the respective intended use within the platform. Any manipulation for the purpose of obtaining unauthorized payments or other advantages to our disadvantage or to the disadvantage of other customers may in particular - in addition to the legal consequences - lead to the withdrawal of access. The customer is entitled to use the online offer according to the respective availability and to use the contents for private and non-commercial purposes.
2.4 We are not obliged to accept the order of a customer. We are not obliged to keep our offer permanently available. Orders already confirmed by us remain unaffected.
3 Possibility of saving and retrieving the text of the contract
3.1 You can view these General Terms and Conditions on the website of our store at www.livastudios.com under the heading Terms and Conditions.
3.2 Your order data is stored by us but cannot be viewed directly for security reasons.
4 Contracting party
4.1 For all orders on our website, your contractual partner is LIVA Studios GmbH.
4.2 The provisions of these GTC apply to your contractual relationship with livastudios.com and in particular to the relationship between you and LIVA Studios GmbH.
5 Language and conclusion of contract
5.1 In our online store, contracts can only be concluded in English.
5.2 By clicking the button "Send order" you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of the order follows by e-mail immediately after the order is placed.
5.3 A binding contract is concluded with the sending of the order confirmation, but at the latest with the delivery of the ordered goods.
6 Prices and shipping costs
6.1 For orders in our online store, the prices stated in the offer at the time of the order apply. The stated prices are final prices, i.e. they include the applicable statutory value added tax and the other price components.
6.2 Worldwide standard delivery is free of shipping costs. Please note that deliveries abroad may be subject to customs duties and are at the expense of the customer.
7 Payment and delivery
7.1 We generally offer the following payment methods: PostFinance E-Finance, PostFinance Card, TWINT, Visa and Mastercard and payment on account.
7.2 In case of a credit card purchase, your credit card account will be charged at the time of the order.
7.3 MF Group / POWERPAY offers the payment method "purchase on account" as an external payment service provider. With the single invoice you can easily pay your online purchase by invoice. If you choose not to pay within the specified time frame, you will receive a monthly invoice with an order summary in the following month. When the purchase contract is concluded, POWERPAY takes over the invoice claim that has arisen and handles the corresponding payment modalities. When purchasing on account, you accept in addition to our terms and conditions, the <a href="https://www.powerpay.ch/de/agb" target="_blank">AGB</a> von POWERPAY. (powerpay.ch/de/agb)
7.4 We use the Swiss Post for deliveries within Switzerland and Deutsche Post for international deliveries.
7.5 The goods are delivered immediately after receipt of the order and the delivery time is a maximum of 5 business day (for deliveries throughout Switzerland).
7.6 In case of unavailability of the goods, we will immediately refund any advance payments already made.
8 Right of return on purchase of articles
8.1 You have the option to return purchased items within 14 days after delivery. The date of dispatch by the post office is decisive for the return.
8.2 For a return, simply send us a request by e-mail: email@example.com.
8.3 Returned items must not have been worn or washed, must be in their original packaging and suitable for remarketing, otherwise they will not be accepted and refunded.
8.4 If your return is due to an error on our part, we will refund the postage costs. Otherwise, the costs of the return shipment are to be borne by the customer. In this case, the goods are his responsibility and we will not refund the lost items during transportation.
LIVA Studios GmbH
Wilhelm His-Strasse 5
8.5 Upon receipt of the goods and after inspection, the refund amount will be credited directly according to the payment method used. A confirmation email will then be sent when the refund has been made. Sometimes a delay is necessary before the amount appears in the account.
9 Conditions for the use of coupons
9.1 Discount coupons that we distribute as part of promotional campaigns, can only be used for the purchase of LIVA Studios items, are valid only during the specified validity period and can be used once per order.
9.2 The value of the goods must be at least equal to the amount of the discount voucher. For administrative reasons, a refund of any remaining value is not possible.
9.3 The refund of a discount voucher is not possible. The value of the coupon cannot be paid in cash and does not bear interest.
9.4 The coupon can be given to third parties. It is not possible to combine several coupons.
9.5 If the value of a coupon is not enough to cover the order value, the difference can be settled with one of the offered payment methods. The discount coupon will not be refunded if the goods are returned in whole or in part, provided that the discount coupon was issued as part of a promotion and no consideration was provided.
9.6 In case of return of goods, the discount voucher used for the respective order shall lose its validity.
10 Intellectual property rights
10.1 The Website and its content, including texts and photographs, are protected by copyright. Any reproduction is prohibited, except for purely private use.
11 Warranty and claims management
11.1 The statutory warranty provisions shall apply.
11.2 We attach great importance to the satisfaction of our customers. You can contact us at any time using the details provided at the beginning of these GTC. We will endeavor to review your application as quickly as possible and will contact you upon receipt of the documents, your application or your complaint. However, please allow us some time as warranty claims often require the manufacturer's assessment. If you have a complaint, please help us by describing the problem or defect as accurately as possible and sending us copies of the order documents or at least the order number, customer number, etc. If you have not received a response from us within 10 days, please contact us again.
11.3 If you have any questions about after-sales service, please contact our customer service at the following contact details:
LIVA Studios GmbH
Wilhelm His-Strasse 5
Contact by e-mail: firstname.lastname@example.org
12 Applicable law and place of jurisdiction
12.1 Swiss law shall apply to all legal transactions and other legal relationships between the customer and us. The commercial law of the United Nations (CISG) and other intergovernmental agreements or treaties shall not apply. In the case of contracts concluded for a purpose that cannot be attributed to a professional or commercial activity of the legal owner (contracts with consumers), this choice of law shall apply only to the extent that the legal protection granted is not overridden by mandatory provisions of the law of the state in which the consumer is domiciled.
12.2 In business transactions with merchants and legal entities under public law, our place of business shall be the place of jurisdiction for all disputes in connection with these GTC and all contracts concluded within the scope of these GTC, including any actions on bills of exchange and checks. In this case we are also entitled to sue at the customer's place of business. For consumers, the place of jurisdiction shall be the consumer's place of residence.
13 Amendment of the GTC
We shall be entitled to unilaterally amend these GTC insofar as they are part of the contractual relationship with the customer and insofar as they serve to eliminate any subsequent imbalances or to adapt them to changed legal or technical circumstances. In the event of a new adaptation, we shall inform the customer of the content of the amended provisions. The amendment shall become part of the contract if the customer does not object in writing to the inclusion of the amendment in the contractual relationship within six weeks of receipt of the notification of amendment.
14 Rescue clause
Should individual provisions of the contract, including these provisions, be or become invalid in whole or in part, or should the contract contain unforeseen defects, the validity of the remaining provisions or parts thereof shall not be affected thereby. The invalid or missing provisions shall then be replaced by the respective statutory provisions.